Find Instant Answers First
Most common questions already have a step-by-step answer in the guidebook. Checking the relevant page is usually faster than waiting for an editorial reply.
Topics Covered in Our FAQ
Guides that Answer Most Questions
Reaching the Team Through the Form
The form is for editorial communication. Send one topic per message and identify the exact page, sentence or number you are asking about.
The Contact Form
- Your name or nickname.
- A contact detail for the reply.
- The guidebook page concerned.
- A clear description of the question or correction.
Quote the disputed wording where possible. Never include an account password, verification code, identity document or unredacted payment screenshot.
What to Include in Your Message
| Request type | What to include | What the team will do |
|---|---|---|
| Fact correction | Page, quote, date and reliable source | Check the claim and update the page and review date if needed |
| Question about a guide | Page and specific question | Reply or clarify the published guide |
| New topic suggestion | The unanswered reader question | Assess it for the editorial plan |
| Content rights notice | URL, affected material and basis of the claim | Review the notice and take appropriate action |
A precise page reference and source makes a correction easier to verify.
Response Times
| Request type | Usual handling |
|---|---|
| Factual correction | Prioritised; normally reviewed within several working days |
| Question or suggestion | Handled in the order received |
| Spam or unrelated request | No response |
These are working targets, not guarantees. If a relevant message remains unanswered beyond the expected period, send it again with the same subject and page reference.
What Happens After Submission
The editorial team first checks whether the message concerns guidebook content or a player account. Account cases are redirected to operator support because the guidebook cannot see the evidence needed to investigate them. For an editorial correction, the team compares the reported detail with the current platform terms, cashier, promotion page or Factbook. A confirmed error is corrected and the page receives a new update date. If the available sources conflict, the page should show both versions and identify their sources instead of silently choosing one. A question may also reveal that an instruction is unclear even when the underlying fact is correct. In that case, the wording can be expanded or simplified. Topic suggestions are reviewed against reader demand and the information that can be verified from public operator materials.
Requests We Handle
An outdated figure or factual error.
A question about the meaning of a published limit, bonus rule or instruction.
A suggestion for a guide that would answer a missing reader question.
Β A usability problem on the guidebook.
Β A notice concerning rights in text, images or other content.
Requests Outside Our Remit
The guidebook has no access to the platform cashier, balances, KYC files or transaction history. The operator must handle those cases.
Account, Payments and Bonuses
Use the 24/7 live chat available on platform pages, the Customer Support section or the operator’s official Telegram channel. The supplied terms also describe email support with a 24-hour response target. Before contacting support, prepare:
- The phone number or email registered to the account.
- The date, time, amount and method of the transaction.
- The ticket number if one has already been issued.
- Redacted screenshots that show the error but hide passwords, codes and full payment details.
Advertising and Partnership Requests
The guidebook does not sell links, publish paid reviews or carry third-party advertising. Advertising and partnership proposals are therefore not handled through the editorial form. Use the platform’s official business channels instead.
How to Tell Our Messages From Scams
The form on this site is the route for contacting the editorial team. The team will never ask you to transfer money or reveal credentials. Treat unsolicited messages claiming to represent the guidebook as suspicious.
- Never send a password.
- Never share a code received by SMS or email.
- Never upload a passport, identity card, selfie or proof of address.
- Never send a screenshot containing full card, wallet or bank details.
Quick Facts Before You Write
| Parameter | Published value | Where to check |
|---|---|---|
| Minimum deposit | MYR 30 | Cashier and payment guides |
| Minimum withdrawal | MYR 50 | Cashier and payment guides |
| Local withdrawal timing | About 10 minutes in the cashier and Factbook; bank transfers may take 3-6 working days under the terms | Cashier and Terms and Conditions |
| Daily withdrawal limit | Up to 5 requests or MYR 50,000; reset at 08:00 UTC+8 | Cashier and FAQ |
| Verification | KYC before withdrawal | Log In and FAQ |
| Operator support | 24/7 live chat | Customer Support section |
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